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Work Experience

Education

Diploma of Digital Product Design - BrainStation, Canada

Diploma of Business Management - Greenwich College, Australia

Master of Education - Monash University, Australia

Bachelor of Design - NIFT, India

Project Manager - AI/Machine Learning

LXT AI Inc. | Toronto, Canada

 

2023 - Present                          

About the Role

Experienced in language quality assurance, project execution, and stakeholder collaboration within machine learning and NLP initiatives. I ensure the accuracy, completeness, and compliance of linguistic data across multiple English variants while managing quality control processes to uphold industry standards. By coordinating cross-functional teams, I streamline workflows and enhance transcriber efficiency.

With a strong focus on process optimization, I develop strategies to reduce errors, improve data validation, and drive continuous improvement through coaching and mentoring. I facilitate communication between clients, stakeholders, and internal teams to align objectives, clarify project requirements, and ensure seamless execution. Implementing performance-tracking methodologies allows me to assess team effectiveness, enhance output quality, and maintain high standards. My expertise in problem-solving and risk mitigation helps address challenges proactively, ensuring efficient workflows and successful project outcomes.

Responsibilities

  • Monitored and controlled project scope, milestones, and deliverables through Agile and hybrid methodologies, ensuring alignment with strategic objectives and optimizing resources to increase efficiency and reduce operational risks across the full product lifecycle.

  • Developed and implemented quality assurance protocols for evaluating language-based user interactions, integrating usability testing, error analysis, and iterative feedback loops—resulting in a 50% reduction in linguistic inconsistencies and a 30% improvement in contextual accuracy.

  • Spearheaded development of risk assessment procedures to evaluate potential bias, accessibility gaps, and regulatory implications in AI model outputs.

  • Led cross-functional teams through risk-informed SDLC initiatives for AI deployments, creating an evaluation framework that achieved 95% compliance with internal accessibility, inclusivity, and ethical AI standards, while proactively addressing risk factors related to generative models and UX best practices.

  • Conducted heuristic and AI risk evaluations, coaching a 20-member team on risk mitigation techniques, ethical AI principles, and Agile quality control—leading to a 20% improvement in assessment accuracy and a 15% reduction in review cycle times.

  • Oversaw continuous process improvement initiatives, collaborating with cross-functional stakeholders to optimize content moderation workflows, reduce project completion time by 15%, and maintain high delivery quality benchmarks.

  • Designed and delivered onboarding and training programs focused on Agile practices, UX writing, and localization—accelerating time-to-productivity and achieving a 90% satisfaction rate among new hires.

  • Led enterprise-wide initiatives involving stakeholder engagement, governance model implementation, and executive communication—ensuring successful delivery within project constraints and alignment with the product roadmap and strategic business objectives.

  • Supported project documentation and financial tracking, including Work Breakdown Structures (WBS), budget management, operational readiness planning, and alignment with solution architecture, DevOps, and release management protocols.

  • Leveraged data-driven insights and Agile metrics using JIRA to support retrospectives, sprint planning, and team development, driving accountability to continuous improvement plans and tracking value realization.

  • Communicated status updates, risk mitigation strategies, and issue resolutions to senior stakeholders with clarity and influence, applying problem-solving methodologies such as Lean Six Sigma, A/B testing, and data modelling to inform product strategy and execution.

  • Anticipated change resistance and incorporated targeted stakeholder engagement and feedback loops to increase adoption and minimize disruption.

Educational
Program
Manager

Integral Education | Melbourne, Australia

​

2021 - 2023

About the Role

I prepared reports on program costs, student success metrics, and client satisfaction rates, while also integrating insights from user experiences to enhance service delivery. I collaborated with leadership to devise strategic plans aimed at ensuring programs meet student needs and expectations, prioritizing user-centric approaches. My role also involved utilizing principles of human-centred design and learner-centred theories to optimize the overall educational service experience, focusing on usability, accessibility, and user satisfaction. Additionally, I contributed to curriculum development initiatives that prioritized student needs and preferences, aligning content and delivery methods with an exceptional learner experience.

Process improvement initiatives

  • Orchestrated the successful implementation of a consolidated ERP system by merging three separate platforms into a unified solution—streamlining operations and improving cross-departmental efficiency.

  • Developed and executed a comprehensive transition plan outlining 20+ milestones, timelines, and deliverables, ensuring a smooth migration with minimal disruption to operations.

  • Led enterprise-wide change initiatives, including readiness assessments, stakeholder communications, and delivery of a comprehensive training program to 100+ stakeholders—achieving 90%+ adoption and minimal post-implementation issues.

  • Monitored product performance and gathered stakeholder feedback to implement enhancements, resulting in a 20% increase in customer retention and a 25% reduction in concerns.

  • Analyzed market trends to continuously optimize product usability and ensure alignment with evolving user needs.

Client Onboarding & Customer Success

  • Streamlined client onboarding by creating a five-stage process integrating Sales, Admin, and Learning teams—reducing onboarding time by 40% and increasing client retention by 25% in the first quarter.

  • Designed a student profile system with detailed templates and checklists, reducing post-sign-up errors by 15% and improving operational consistency.

  • Fostered strong relationships with clients (parents) by regularly gathering input and conducting check-ins—leading to a 25% boost in student engagement and academic performance.

  • Used MS Power Automate to implement triaged request workflows and enhance communication, resulting in faster query resolution and improved stakeholder satisfaction.

Curriculum Design & Teacher Enablement

  • Collaborated with Subject Matter Experts and content creators to develop Math and English curricula aligned with competitive entrance exam requirements—resulting in a 55% increase in student acceptance into top-choice schools.

  • Partnered with the Teaching & Learning team to analyze student performance data, leading to consistent improvements in weekly test scores.

  • Oversaw a team of 15 facilitators, introducing new coaching strategies and a performance feedback system based on Hattie’s High Impact Teaching Strategies—reducing customer escalations by 30% and increasing retention by 45%.

  • Created an integrated client feedback feature to monitor instructional quality and implemented one-on-one teacher coaching sessions to promote continuous professional development.

Teacher

Department of Education and Training | Melbourne, Australia

 

2017 - 2021   

About the Role

I planned, prepared, and delivered learning programs to achieve curriculum-based student outcomes; collaborated cross-functionally to seek and share best practice examples to enhance the educational program; coordinated Reading intervention and other learning programs including tracking and progression analysis.

Responsibilities

  • Coordinated a data-driven Reading intervention program for the Grade level team, utilizing formative assessment data and progress monitoring tools to implement intervention strategies; improved overall reading proficiency by 45%.

  • Transformed the curriculum to align with Bloom's taxonomy and integrated technology-based resources to enhance learning; improved student retention by 40% and raised engagement scores by 20%.

  • Developed and executed the strategic plan to convert 100+ face-to-face lesson plans into engaging online modules within a tight deadline of 3 weeks for a team of 10 instructors during COVID-19; successfully achieved 90% of learning objectives and maintained an 85% student satisfaction rate.

  • Served as a system administrator for Storypark, an online stakeholder engagement tool - developed and implemented an end-user training program for Storypark, resulting in a 50% reduction in support tickets and a 75% increase in user satisfaction rate.

Program Coordinator

AIESEC

​

2014 - 2016

About the Role

I carried out recruitment and training processes, managed HRIS/LMS platforms, coordinated internal communication, and helped develop policies for exchange internships. Increased growth in the number of internship experiences by 78%.

Responsibilities

  • Sourced and recruited international talent for IB schools, preschools, multinational corporations, and startups, aligning hiring strategies with organizational goals and role requirements.

  • Promoted client vacancies across targeted communication channels to attract qualified candidates and build a responsive talent pipeline.

  • Managed and optimized HRIS and LMS platforms, leading system enhancements to improve user experience, data accuracy, and reporting efficiency.

  • Coordinated internal communication strategies and employee engagement initiatives to strengthen organizational culture and alignment.

  • Designed and facilitated need-based sales training programs, including content development and delivery, improving sales team performance and product knowledge.

  • Developed and implemented policies and frameworks to support internship programs and international student exchange initiatives, fostering global collaboration and experiential learning.

  • Oversaw workplace mobility programs, including relocation logistics and cultural assimilation support, ensuring a smooth transition for international hires.

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