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Work Experience

Education

Diploma of Digital Product Design - BrainStation, Canada

Diploma of Business Management - Greenwich College, Australia

Master of Teaching & Graduate Certificate of Education Studies - Monash University, Australia

Bachelor of Design - NIFT, India

Project Manager - Quality Assurance

LXT AI Inc. | Toronto, Canada

 

2023 - Present                          

About the Role

Experienced in language quality assurance, project execution, and stakeholder collaboration within machine learning and NLP initiatives. I ensure the accuracy, completeness, and compliance of linguistic data across multiple English variants while managing quality control processes to uphold industry standards. By coordinating cross-functional teams, I streamline workflows and enhance transcriber efficiency.

With a strong focus on process optimization, I develop strategies to reduce errors, improve data validation, and drive continuous improvement through coaching and mentoring. I facilitate communication between clients, stakeholders, and internal teams to align objectives, clarify project requirements, and ensure seamless execution. Implementing performance-tracking methodologies allows me to assess team effectiveness, enhance output quality, and maintain high standards. My expertise in problem-solving and risk mitigation helps address challenges proactively, ensuring efficient workflows and successful project outcomes.

Responsibilities

  • Developed and implemented quality assurance protocols for evaluating language-based user interactions, integrating usability testing, error analysis, and iterative feedback loops, resulting in a 50% reduction in linguistic inconsistencies and a 30% improvement in contextual accuracy.

  • Spearheaded development of risk and compliance frameworks for AI deployments, proactively addressing bias, accessibility, and regulatory risks.

  • Supported project documentation (annotation pipelines, QA frameworks, evaluation metrics), hands-on AI/ML product delivery, risk evaluation, and SDLC oversight, including training data workflows at scale.

  • Designed and delivered onboarding, training, and localization programs reframed as customer enablement strategies, driving 90%+ satisfaction and accelerating product adoption across new users.

  • Oversaw continuous process improvement initiatives, collaborating with cross-functional stakeholders to optimize content moderation workflows, reduce project completion time by 15%, and maintain high delivery quality benchmarks.

Educational
Program
Manager

Integral Education | Melbourne, Australia

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2022 - 2023

About the Role

I prepared reports on program costs, student success metrics, and client satisfaction rates, while also integrating insights from user experiences to enhance service delivery. I collaborated with leadership to devise strategic plans aimed at ensuring programs meet student needs and expectations, prioritizing user-centric approaches. My role also involved utilizing principles of human-centred design and learner-centred theories to optimize the overall educational service experience, focusing on usability, accessibility, and user satisfaction. Additionally, I contributed to curriculum development initiatives that prioritized student needs and preferences, aligning content and delivery methods with an exceptional learner experience.

Process improvement initiatives

  • Orchestrated the successful implementation of a consolidated ERP system by merging three separate platforms into a unified solution—streamlining operations and improving cross-departmental efficiency.

  • Developed and executed a comprehensive transition plan outlining 20+ milestones, timelines, and deliverables, ensuring a smooth migration with minimal disruption to operations.

  • Led enterprise-wide change initiatives, including readiness assessments, stakeholder communications, and delivery of a comprehensive training program to 100+ stakeholders—achieving 90%+ adoption and minimal post-implementation issues.

  • Monitored product performance and gathered stakeholder feedback to implement enhancements, resulting in a 20% increase in customer retention and a 25% reduction in concerns.

  • Analyzed market trends to continuously optimize product usability and ensure alignment with evolving user needs.

Client Onboarding & Customer Success

  • Streamlined client onboarding by creating a five-stage process integrating Sales, Admin, and Learning teams—reducing onboarding time by 40% and increasing client retention by 25% in the first quarter.

  • Designed a student profile system with detailed templates and checklists, reducing post-sign-up errors by 15% and improving operational consistency.

  • Fostered strong relationships with clients (parents) by regularly gathering input and conducting check-ins—leading to a 25% boost in student engagement and academic performance.

  • Used MS Power Automate to implement triaged request workflows and enhance communication, resulting in faster query resolution and improved stakeholder satisfaction.

Curriculum Design & Teacher Enablement

  • Collaborated with Subject Matter Experts and content creators to develop Math and English curricula aligned with competitive entrance exam requirements—resulting in a 55% increase in student acceptance into top-choice schools.

  • Partnered with the Teaching & Learning team to analyze student performance data, leading to consistent improvements in weekly test scores.

  • Oversaw a team of 15 facilitators, introducing new coaching strategies and a performance feedback system based on Hattie’s High Impact Teaching Strategies—reducing customer escalations by 30% and increasing retention by 45%.

  • Created an integrated client feedback feature to monitor instructional quality and implemented one-on-one teacher coaching sessions to promote continuous professional development.

Teacher - Primary and Kindergarten

Department of Education and Training; Goodstart Early Learning; Glen Eira Kindergarten Association; Camp Australia | Melbourne, Australia

 

2016 - 2022   

About the Role

I planned, prepared, and delivered learning programs to achieve curriculum-based student outcomes; collaborated cross-functionally to seek and share best practice examples to enhance the educational program; coordinated Reading intervention and other learning programs including tracking and progression analysis.

Responsibilities

  • Assessed and supported children’s learning and development using evidence-based, individualised strategies, including those from vulnerable backgrounds and with additional needs.

  • Coordinated a data-driven Reading intervention program for the Grade-level team, utilizing formative assessment data and progress monitoring tools to implement intervention strategies; improved overall reading proficiency by 45%.

  • Transformed the curriculum to align with Bloom's taxonomy and integrated technology-based resources to enhance learning; improved student retention by 40% and raised engagement scores by 20%.

  • Developed and executed the strategic plan to convert 100+ face-to-face lesson plans into engaging online modules within a tight deadline of 3 weeks for a team of 10 instructors during COVID-19; successfully achieved 90% of learning objectives and maintained an 85% student satisfaction rate.

  • Served as a system administrator for Storypark, an online stakeholder engagement tool - developed and implemented an end-user training program for Storypark, resulting in a 50% reduction in support tickets and a 75% increase in user satisfaction rate.

Program Coordinator

AIESEC

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2014 - 2016

About the Role

I carried out recruitment and training processes, managed HRIS/LMS platforms, coordinated internal communication, and helped develop policies for exchange internships. Increased growth in the number of internship experiences by 78%.

Responsibilities

  • Sourced and recruited international talent for IB schools, preschools, multinational corporations, and startups, aligning hiring strategies with organizational goals and role requirements.

  • Promoted client vacancies across targeted communication channels to attract qualified candidates and build a responsive talent pipeline.

  • Managed and optimized HRIS and LMS platforms, leading system enhancements to improve user experience, data accuracy, and reporting efficiency.

  • Coordinated internal communication strategies and employee engagement initiatives to strengthen organizational culture and alignment.

  • Designed and facilitated need-based sales training programs, including content development and delivery, improving sales team performance and product knowledge.

  • Developed and implemented policies and frameworks to support internship programs and international student exchange initiatives, fostering global collaboration and experiential learning.

  • Oversaw workplace mobility programs, including relocation logistics and cultural assimilation support, ensuring a smooth transition for international hires.

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